CHINWE IMMACULATE AROH

Administrative Support Specialist (Remote)

Lagos, NG.

About

Highly resourceful and detail-oriented Administrative Support Specialist with extensive experience in remote environments, adept at optimizing marketing and administrative operations. Proven ability to manage digital campaigns, maintain robust CRM systems, conduct market research, and produce compelling marketing content, consistently delivering results across diverse time zones with minimal supervision.

Work

Proconnect

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Customer Success Associate (Remote)

Lagos, Lagos, Nigeria

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Summary

Remotely guided international students through financing and application support using an AI-powered platform, enhancing user experience and driving retention.

Highlights

Spearheaded remote guidance for international students, streamlining financing and application support via Proconnect's AI-powered platform.

Maintained and updated CRM systems with precision, ensuring 100% accuracy, consistency, and continuity of user progress, follow-ups, and documentation.

Collaborated virtually with the marketing team to prepare and design educational email campaigns and coordinate strategic outreach efforts.

Conducted comprehensive market research, generating targeted lists for university programs to enhance outreach effectiveness.

Developed and drafted newsletters and presentations, facilitating clear internal and external communication across stakeholders.

Increased user retention by 25% through the implementation of a seamless onboarding procedure and effective support service delivery.

Improved CRM data quality and optimized follow-up scheduling routines, reducing missed engagements by a significant 40% margin.

SKEN Marketing

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Administrative Assistant (Remote Apprenticeship)

Lagos, Lagos, Nigeria

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Summary

Managed daily administrative and operational tasks for a remote marketing agency, ensuring efficient functioning and comprehensive support for senior management.

Highlights

Streamlined day-to-day operations, enhancing efficiency and coordination of supplies for a remote marketing agency.

Provided critical administrative support to senior management, coordinating meetings and managing correspondence to ensure smooth communication flows.

Contributed to the successful planning, execution, and tracking of marketing campaigns, supporting overall project delivery and team objectives.

Volunteer

Operations Volunteer

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CHAWFEST Owerri (EARLZ FOOD)

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Supported operational logistics and event coordination for CHAWFEST Owerri, contributing to successful event execution.

Highlights

Assisted in coordinating event logistics and operational workflows for CHAWFEST Owerri, ensuring smooth execution.

Supported various aspects of event management, contributing to a positive experience for attendees and participants.

Administrative Assistant

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Nigerian Association of Food Science & Technology (FUTO Chapter)

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Provided essential administrative support to the FUTO Chapter, managing communications and facilitating organizational activities.

Highlights

Delivered administrative assistance, including managing documentation and coordinating communications for the FUTO Chapter.

Supported organizational events and initiatives, contributing to the effective functioning of the association.

Skills

Customer Relationship Management

CRM Systems, User Onboarding, Customer Retention, Data Quality Management, Follow-up Scheduling, User Support, Documentation.

Marketing Support

Digital Campaigns, Email Campaigns, Market Research, Content Creation, Newsletter Drafting, Presentation Design, Outreach Coordination, Campaign Tracking.

Administrative Operations

Remote Work Management, Virtual Collaboration, Operational Efficiency, Supply Chain Coordination, Meeting Coordination, Correspondence Management, Strategic Planning Support, Process Improvement.

Communication

Clear Communication, Internal Communication, External Communication, Presentation Skills, Stakeholder Engagement.

Technical Acumen

AI-powered Platforms, Digital Tools, Data Management.